Shipping, Delivery of Order

DEMIRTTURK FILLERS carry a large stock of the most popular aesthetic products in our warehouse and we are therefore in a position to service and ship your order the very same day as we approve your payment.

  • Orders placed before 12:00 CET will be shipped out the same day.

  • Orders placed after 12:00 CET will be shipped the following working day.
  • Orders placed Friday after 12:00 CET will be shipped the first coming Monday.

Backorders

In the event that we do not have all the products from your order in stock, the dispatch will usually be 3-6 working days later unless otherwise informed.

Courier, tracking number & delivery time

The same day as your order is shipped you will receive a shipment email with tracking number enabling you to follow your order from it is picked up from warehouse until it arrives to your desired shipping destination.

All orders are shipped with internationally acknowledged courier company DHL Express and with Express service. You will receive your consignment within 1-3 days from day of shipping. Concerning orders for North America and China we use EMS/Postal service. The delivery time to North America, China and Russia is normally between 4-8 working days and we provide our customers with a tracking number.

 

Courier, tracking number & delivery time

The same day as your order is shipped you will receive a shipment email with tracking number enabling you to follow your order from our warehouse.

 

Lost parcels & delayed shipments

The maximum delivery time within the EU is sixty (60) working days, as established by European law. The maximum delivery time to USA is sixty (60) working days, as established by USA customs. However, it is very unusual that a delivery will take more than 1-3 working days in Europe and 4-8 working days in North America. If a package is delayed or miss a scan we will start a case at our forwarders, but we cannot resend or refund a package until after the sixty (60) working days for EU and sixty (60) working days for USA.

Refund

Your refund will be issued to the original credit card or preferred payment option  used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.

 

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